Refund policy


Refund Policy

At Pro Mint Care, we comply with the Australian Consumer Law (ACL).

Change of Mind

We do not offer refunds or exchanges for change of mind.

Faulty or Damaged Products

If a product is faulty, damaged, or not as described, you may be entitled to:

  • A replacement
  • A refund
  • Or repair (where applicable)

in accordance with Australian Consumer Law.

Please contact us within 7 days of receiving your order with:

  • Your order number
  • A description of the issue
  • Clear photos of the product

Product Use Disclaimer

Due to the nature of trading card cleaning and restoration products:

  • Results are not guaranteed
  • Improper use may result in damage to cards
  • Outcomes depend on:
    • Card condition
    • Application technique
    • User experience

We do not offer refunds based on:

  • Dissatisfaction with results
  • Inability to remove damage
  • Changes in grading outcomes

Returns Eligibility

To be eligible for a return:

  • Product must be unused
  • In original packaging
  • In resellable condition

Shipping Costs

Shipping costs are non-refundable unless required under Australian Consumer Law.

Contact

For all refund requests, contact:

support@promintcare.com.au